Class: Full-time AND Permanent

Legal Entity: Gain Capital Forex.com Hong Kong Ltd.

Organization: Gain Capital Forex.com Hong Kong Ltd. 

Report to: Senior Manager New Accounts KYC 

Company Overview:

Connecting clients to markets – and talent to opportunity. 
 
With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors. 
 
Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.  

Business Segment Overview:

Retail: Empower individual investors – and yourself – in the world of retail through a range of different financial products rooted in innovation and market intelligence. From FX and CFDs to precious metals, master an exciting world of wealth management tools.

Position Purpose:

Client Onboarding is an important and instrumental part of our operations since it serves as one of the first opportunities to make an impression on our customers. Our goal and mission is to ensure the very best customer experience through operational excellence and leveraging the abilities of our hard-working people on our service-oriented team. We work proactively in partnership with Sales, Client Services and Compliance teams to ensure transparency around our processes and promote efficient and smooth end-to-end onboarding of prospective clients.

Primary duties will include: 

• Perform due diligence on new account applications and documents as part of the client onboarding process to ensure the information is verified and compliant.
• Thorough understanding of onboarding practices and regulations pertaining to AML & KYC.
• May require processing of corporate applications and corporate structures 
• Support timely and accurate account processing by working closely with internal teams to resolve issues and open new accounts in accordance with our service levels.
• Build relationships interacting effectively with key internal and external clients.
• Identify gaps in required client documentation to approve new accounts.
• Keep team management informed of processing issues and red flags.
• Create and manage user accounts and permissions.
• Manage and fulfill internal projects or other individual tasks as delegated.

To land this role you will need:

• Must be determined, passionate and adaptable.
• Ability to effectively work among a solution driven team.
• Proven organizational and prioritization skills.
• Ability to multitask and be a proactive team player.
• Excellent verbal, written and interpersonal communication skills.
• Familiarity in Microsoft Windows and related applications.
• Fluent in Mandarin (this is a priority) and English, additional languages are an advantage. Both strong written and spoken skills are required
• Bachelor’s degree or equivalent required.