Permanent, full-time, 4 days per week in office

Connecting clients to markets – and talent to opportunity

With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.

Business Segment Overview: Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies.

Position Purpose: The Senior Marketing Operations Specialist – Retail is responsible for the strategic planning, intake management, resourcing, and prioritization of all Retail marketing requests across StoneX Self-Directed brands and regions globally. 

This role serves as the dedicated operational lead for Retail marketing initiatives, partnering directly with Retail marketing managers, regional stakeholders, technology, and business teams. The role ensures structured intake, transparent prioritization, and efficient delivery across digital touchpoints including public websites, trading platforms, campaigns, and customer communications. 

This position works in close partnership with the Senior Marketing Operations Specialist – Non-Retail, who manages non-retail requests, ensuring clear division of scope and aligned global operating standards across Marketing Operations. 

Beyond delivery oversight, this role drives workflow optimization, supports marketing financial governance, enhances operational reporting, and leads ongoing development and automation within JIRA and related systems. 

A solid understanding of website build process, CMS functionality and ability to work independently are critical for success in this position. You’re the type of person that isn’t afraid to flag issues, suggest areas of improvement, and get stuck into experimentation.

Primary duties will include: 

Retail Intake & Traffic Management 

• Own the intake, creation, and assignment of all Retail marketing and business requests. 

• Partner with Retail marketing managers and regional stakeholders to ensure clear briefs, prioritization, and alignment. 

• Ensure requests are properly scoped, documented, and routed to appropriate teams. 

• Manage competing priorities and escalate conflicts where necessary. 

• Provide timely communication on delivery risks and proactively propose solutions. 

• Respond effectively to urgent or high-impact requests. 

Project & Resource Management 

• Plan, prioritize, and oversee the end-to-end flow of Retail marketing and operational requests. 

• Optimize resource allocation across Content, Design, Social, Video, Website, and Product Marketing teams. 

• Maintain Retail delivery roadmaps and JIRA boards with clear visibility for leadership. 

• Monitor timelines and ensure cross-functional collaboration across global and regional teams. 

Workflow & Process Optimization 

• Continuously evaluate Retail marketing workflows to identify inefficiencies and implement scalable improvements. 

• Standardize and document Retail processes across brands and regions. 

• Ensure alignment with global Marketing Operations best practices in partnership with the Non-Retail counterpart. 

• Improve intake structures, prioritization frameworks, and operational governance. 

Marketing Finance Oversight 

• Support Retail marketing budget tracking and financial governance processes. 

• Ensure accurate tracking of project allocation and spend integrity. 

• Partner with marketing leadership on budget transparency and reporting. 

Platform Development & Automation (JIRA) 

• Lead configuration and enhancement of Retail workflows within JIRA. 

• Design and implement automation rules to improve operational efficiency. 

• Manage testing, rollout, and documentation of system updates. 

• Drive adoption and best practices across Retail stakeholders. 

Stakeholder Communication & Reporting 

• Maintain structured communication with global and regional Retail stakeholders. 

• Provide regular updates on status, risks, and capacity. 

• Develop and enhance dashboards, KPIs, and operational insights to inform decision-making. 

• Present operational performance and delivery insights to marketing leadership. 

Cross-Functional Collaboration & Team Enablement 

• Act as the operational bridge between Retail marketing teams and delivery functions. 

• Ensure clarity of priorities and alignment across departments. 

• Support training and enablement on intake processes, tools, and workflows. 

Regulatory & Governance Responsibilities 

• Maintain high standards of conduct and ethical behavior. 

• Ensure compliance with applicable laws and regulations across jurisdictions. 

• Identify operational risks and enhance controls where needed. 

• Ensure all Retail project documentation is consistently maintained and audit-ready. 

To land this role you will need: 

• 5+ years’ experience in marketing operations, project management, or traffic management within high-demand, digitally led marketing organizations (financial services or regulated environments preferred). 
• Proven experience managing multi-channel digital marketing and technology projects from concept through delivery. 
• Strong resourcing and capacity planning experience (in-house or agency). 
• Advanced experience using JIRA and Confluence (mandatory). 
• Strong understanding of workflow systems and operational governance. 
• Excellent written and verbal communication skills. 
• Highly organized, detail-oriented, and proactive. 
• Commercially aware and results-driven. 
• Ability to manage multiple priorities under tight deadlines. 
• Strong stakeholder management skills across global teams. 
• Advanced Microsoft Office skills (Word, PowerPoint, Excel, Project). 

Working environment:

• Permanent, full-time, 4 days per week in office.

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