Connecting clients to markets – and talent to opportunity

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.

Business Segment Overview

This role will primarily support retail operations, with involvement in commercial initiatives as strategic priorities evolve.

Retail: Empower individual investors – and yourself – in the world of retail through a range of different financial products rooted in innovation and market intelligence. From FX and CFDs to precious metals, master an exciting world of wealth management tools.

Commercial: With boots on the ground authenticity at the heart of everything we do, our comprehensive array of commercial products and services enable you to work directly with our clients, across hedging, risk management, execution and clearing, OTC products, commodity finance and more.

Be part of a transformative journey with our CRM at the core. Our CRM is the heartbeat of our organisation, and a key lever to driving exponential growth and seamless customer connections across all business areas. We’re committed to delivering value by engaging customers, optimising operations, and empowering employees.

Position / Department Purpose:  

As a Product Analyst for the CRM Product team, you will join a small tightly knit team that supports our CRM. Your primary responsibility will be to work alongside a cross-functional, global team including Product, CRM development, and Marketing to analyse, optimise, and build innovative Marketing technology solutions that align with business objectives.

In this role you will function as an intermediary between CRM Development and our stakeholders supporting new business requests, transformation projects, managing the product backlog and working to build innovative features/services in the CRM ecosystem for our end-users. 

This is a very fast-paced and high-visibility role requiring excellent communication skills, ability to listen to end users and work on your own, sometimes with little supervision. The role will suit someone looking for a challenging and exciting role, who is creative, able to think on their feet and not afraid to make decisions.

Primary duties will include:   

• Conducting analysis and documenting processes. Proactively recommending and implementing solutions to improve system performance, usability, and data accuracy.
• Working with the product manager and wider team on analysis and implementation of new features/services that will help improve our global CRM capabilities.
• Monitoring product performance recommending solutions to problems for maximum operational efficiency.
• Managing end-user requests in Jira through to delivery, translating or refining any unstructured or ambiguous requests into actionable user stories and work units through problem decomposition and planning.
• Supporting new initiatives with requirements gathering, solution analysis, and obtaining development estimates.

Knowledge, Skills and Experience

• High level of English written and verbal communication skills, able to convey complex information in a clear and professional way.
• Experience scaling CRM platforms for Sales, Service, Operational and Marketing purposes is highly desirable.
• Experience with Microsoft Dynamics.
• Experience working against Waterfall and Agile methodologies.
• Experience with Atlassian development and collaboration tools, specifically Jira and Confluence would be beneficial.
• A team player, with a demonstrated record of partnering with teams across the organization and influencing to achieve alignment and business results across multiple teams who may have different goals.
• Complex and innovative problem-solving, a proactive attitude, attention to detail with strong analytical and critical thinking capabilities.
• Strong work ethic and ability to think quickly on your feet and adapt to a fast-paced environment
• Organized & disciplined; can manage competing priorities and operate effectively within a highly matrixed, global organization across multiple time zones.
• Understanding & or experience of trading and investments (products/services/industry) would be beneficial.

Personal attributes

• Degree in Business, Marketing or similar discipline
• An interest in technology
• Strong oral, written, presentation and interpersonal skills
• Honesty, curiosity, and tenacity 
• The confidence to fail