Connecting clients to markets – and talent to opportunity.

With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.

StoneX Apprenticeship 

Are you looking to gain real world experience in an entrepreneurial culture? Consider an apprenticeship at a thriving global financial services firm and launch your career with StoneX! A StoneX Apprenticeship will provide development, support, career growth, and an endless array of opportunities. You can expect to make an impact on the business and experience a career defining apprenticeship program.  

Apprenticeship Perks: 

In addition to the real-world experience, you’ll gain at StoneX, we’re excited to offer apprentices several perks which include the following: 

• Compensation: All apprentices are paid at a competitive rate.   

• Socials: Networking and acclimation to the company, office, and city are important aspects of the apprenticeship program. Socials and local favorites are planned at various points, with large events at the beginning and end of your apprenticeship.   

• Access to Senior Leaders: Senior leaders are involved in the apprenticeship program from day one, delivering trainings, presenting on firm business, weekly leadership calls, and even attending socials.  

• Training: Virtual and in-person trainings to get apprentices onboarded and connected with the company globally.  

• Mentorship: Apprentices have a mentor and buddy to help answer any questions and work alongside during your apprenticeship.  

Position Purpose:

We are looking for a curious and committed individual to join IT Operations Centre (ITOC) . This role is pivotal to ensure the performance, stability, and continuous improvement of our enterprise applications. 

Important note: This is a 24/7 support role. Working in rotational shifts (including nights, weekends, and holidays) is mandatory to ensure continuous global application availability.

Roles and Responsibilities (but not limited to) :

Application Support & Issue Resolution 

• Collaborate with design, development, and QA teams to troubleshoot and resolve complex application and system issues. 

• Conduct root cause analysis to identify and eliminate underlying problems. 

• Monitor application alerts and performance metrics for proactive issue detection and resolution. 

• Debug server-side issues affecting application functionality and performance. 

• Utilize ticketing tools effectively to manage, track, and resolve support incidents. 

System Configuration & Optimization 

• Plan, execute, and validate configuration changes to optimize application quality and performance. 

• Coordinate code migrations and deployments across development, testing, and production environments. 

• Recommend and implement technical improvements to drive system efficiency and value. 

Documentation & Reporting 

• Prepare and maintain comprehensive documentation on issue resolutions, system configurations, and support procedures. 

• Develop and update a knowledge base of recurring issues, solutions, and technical best practices. 

• Generate and present reports to stakeholders on system performance, health, and issue trends. 

Collaboration & Technical Support 

• Maintain strong working relationships with internal teams, including engineering, QA, customer support, and IT services. 

• Provide timely and effective technical support to both internal stakeholders and external clients. 

• Assist with system integrations to ensure seamless interoperability and performance. 

Training, Maintenance & Operations 

• Deliver targeted technical training and documentation to internal teams. 

• Develop and manage system maintenance schedules and upgrade plans. 

• Oversee and manage the ticketing system to ensure timely and accurate issue resolution. 

Cross-Functional & Global Coordination 

• Collaborate with global teams and stakeholders to support application services across international environments. 

• Ensure clear communication and alignment across geographically dispersed teams. 

Desirable Technical Skills

StoneX Essential Qualifications 

• Ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion 
• Sound verbal/written communication skills
• Strong analytical thinking, problem-solving, and troubleshooting abilities. 
• Effective interpersonal skills 
• Sense of urgency 
• Honesty, curiosity, and tenacity 
• Strong work ethic and emphasis on attention to detail 
• The confidence to fail

Early Careers Requirements 

• Pursuing a relevant bachelor’s degree course from an accredited university 
• Finishing university by July-August 2026
• Available for a January 2026 start on a full-time 6-month program

Working environment:  

• Hybrid (team dependent)