Connecting clients to markets – and talent to opportunity

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.

Business Segment: Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies.

Position Purpose: This role involves providing end-user support, ensuring compliance and security of devices, enhancing end-user experience, and automating workflows across laptops, desktops and mobiles, for business and IT users within the organization and across all global offices

Primary Accountabilities/Responsibilities:

• End-to-end application packaging and distribution across Windows, macOS, iOS and Android with incorporating best practises and guidance
• Performing security patch management incl. workflow, processes, and procedures that adhere to security policies and standards for both operating system and applications under the Endpoint estate
• Device management, configuration and troubleshooting across Windows, macOS, iOS and Android platforms within Microsoft Intune for MDM and MAM
• Sharing results, status and action planning within the Endpoint Engineering team collaboratively
• Provides support for identifying enhancements, defining requirements, and assisting leadership in the prioritizing, development, testing, and implementation
• Performs regular monitoring of the Endpoint estate to ensure efficient operation and performance, utilising Endpoint Analytics and other monitoring components within Admin 365
• Collaborating in partnership with Enterprise IT teams to assist in building and maintaining self-service capabilities as well as support and escalations
• Creates training and support documentation for the Service Desk, Desktop Support and End-Users, and internal support/guidance for the Endpoint Engineering team
• Custom reporting within the Enterprise Mobility + Security (EMS) stack as well as other sources (Armis, Rapid7) for use by the Endpoint Engineering team as well as other Enterprise IT teams
• Escalates critical situations when problems can’t be resolved within established service criteria
• Develops and completes work requests as assigned in a timely manner and provide courteous service delivery
• Automates workflows and tasks to improve efficiency and reduce manual intervention
• Undertake additional systems administration duties and tasks as needed by the team
• Assists with change management requests end-to-end for successful completion

To land this role you will need:

• Evaluate critical systems, prioritize workflow, and determine solutions.
• Possess excellent written and verbal communication skills.
• Interpret and apply laws, regulations, and policies.
• Read and comprehend technical manuals.
• Perform tasks efficiently using a computer for extended periods
• Foster positive and collaborative working relationships with team members and supervisors
• Adapt to flexible working hours, including occasional weekends and evenings, as needed
• Exhibit a strong work ethic and meticulous attention to detail
• Remain composed and professional in high-pressure situations
• Operate effectively in a team environment with both technical and non-technical team members.
• 2+ years of related experience in the Information Technology industry
• 2+ years of experience managing a Microsoft Intune environment
• Financial services industry experience preferred but not essential.

• Effectively manage time, make decisions, use independent judgment, establish priorities, and work on multiple initiatives concurrently in a dynamic, time-sensitive environment
• Extensive knowledge of Windows 10/11 operating systems
• Intermediate knowledge of iOS, Android and macOS operating systems
• Intermediate knowledge on application packaging and distribution, incl. applying best practises
• Ability to use PowerShell to script repeatable processes and workflows
• Intermediate in reverse engineering/debugging techniques and toolsets (SysInternals suite, Procmon/ProcExp, WinDbg, Fiddler/Wireshark, browser developer tools)
• Application packaging and distribution best practices
• Debugging/Reverse Engineering techniques
• Enterprise Mobility + Security (EM+S) stack (Azure/Entra, Intune MDM/MAM, Windows AutoPilot, MS Graph)
• Intermediate experience with enterprise directory and directory integration services (AD, LDAP, ADFS, PKI)
• Entry/intermediate knowledge of infrastructure security and networking
• ITIL Processes and Procedures.

 Education

• University Graduate from an accredited university
• Relevant certification in computer related fields
• ITIL v3/v4 Foundation or higher preferred
• Must be authorized to work in Colombia for any employer.

Working environment:

• Hybrid (3 days in office per week)