Connecting clients to markets – and talent to opportunity 

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors. 

At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance. 

Corporate: Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies. 

Position Purpose: In this role you will create compelling data driven personalized content that highlights and promotes StoneX goals and values and drives customer engagement and revenue. Using SalesForce Marketing & Service Cloud platforms, and omni-channels (primarily email, SMS, WhatsApp & Push), you will craft compelling narratives and build engaging visual content and customer journeys. In addition, you will act as a key point of contact for our partner vendors (existing and new) to ensure that StoneX maximizes our technology investment and regional opportunities.

Primary duties will include: 

• Management of the end-to-end campaign creation process including as needed writing briefs, editing templates, coding Cloud forms, and advanced email asset development which will be used and communicated across SF platforms
• Management of email content and customer journeys that engages customers and regional stakeholders including delivery of new innovations and best in class use of our tools and platforms
• Monitoring the performance of content and campaigns across various channels using analytics tools and continual Test & Learn optimization
• Collaboration with internal stakeholders to develop content messages, email widgets and modules, themes and topics, which communicate regional market and StoneX business objectives
• Be the point of contact for stakeholders and regional markets when the CVM Lead for a region is not available, dealing with situations as they arise, independently, while applying best judgment
• Consult on complex issues as required for your specialism (Movable Ink, HTML, AMP script etc) providing advice to support the resolution of any issues
• Identify ways to mitigate risk and develop operational procedures in support of the control and governance agenda and regulatory needs for our industry sector
• Collaborate with other areas of the business, for business aligned support and to keep up to speed with regional business activity and strategy
• Engage in complex analysis of data from multiple sources of information, internal and external sources, to solve problems creatively and effectively

To land this role you will need:

• Two+ years experience in a similar role
• Strong Salesforce Marketing and Service Cloud knowledge and experience including Automation Builder and Einstein
• Proven track record of delivering email campaigns and journeys within large, cross functional teams that improve client retention and LTV
• Strong organizational skills with the ability to manage multiple projects and deadlines, while effectively prioritizing email requests that align with internal goals
• Excellent communication skills, comfortable working across teams and with diverse stakeholders
• Experience working cross-functionally with campaigns, operations, content & creative teams
• Strong understanding of email best practices and compliance standards
• Proactive and goal orientated
• Commitment to continuous improvement and best practice
• Fluent English and Spanish (please submit your application in English)

What makes you stand out:  

• Familiarity with CRM marketing tools and platforms including Movable Ink and Power BI is a plus

Education / Certification Requirements:

• Educated to degree level or equivalent

Working environment:

• Hybrid

#LI-Hybrid #LI-MA1