Class: Full-time AND Permanent

Legal Entity: StoneX Financial Pte. Ltd.

Organization: StoneX Financial Pte. Ltd.

Reports to: Head of Electronic Market Access

Company Overview:

Connecting clients to markets – and talent to opportunity

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.

Business Segment Overview  

Corporate: Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies.

Position Purpose:

The Trade Platform Support team is responsible for support, technical operations, administration, and advisory relating to the suite of Front-Office and client trading software supporting StoneX’s Futures and Options service offering

Primary duties will include:

Daily BAU (40%)

• OMS User creation, limits & required setup to facilitate clients trading 
• Record and respond to all queries as the first line to customer trading, system functionality questions and problems 
• Interact with traders, clients & vendors to identify technical issues 
• Manage client contacts as well as escalation path through problem ownership 
• Monitor actively and respond to alerts within trading system universe 
• On-boarding of clients to various Exchange via Sponsored or FIX protocol & APIs
• Clear and thorough documentation of all team procedures and processes

Change/Re-engineering (20%)

• Active engagement in ongoing tactical and strategic projects and change management
• Review system functionality to ensure alignment with market, risk, and regulatory requirements
• Constantly review and analysis to improve processes, increase efficiency, and contribute to the overall profitability of the desks you support

To land this role you will need:

• 2+ years of relevant experience in Trading Systems administration and/or operations
• A working of knowledge of Exchange-Traded Derivatives and/or Securities trading systems
• High standards of accuracy, diligence, and the ability to meet deadlines
• A quality client service mindset towards both internal and external Trading system users 

What makes you stand out:  

• High levels of team-work and collaboration
• Strong communication skills for both internal and external stakeholder communication
• Excellent written and oral communication skills in English

Education / Certification Requirements

• A good Bachelor’s degree or exceptionally strong results in a Diploma or equivalent qualification

Working environment:

• Minimal physical requirements
• Dynamic, time sensitive environment
• Travel minimal
• Provide holiday support when necessary 

#LI-Hybrid #LI-KV1