Class: Full-time AND Permanent

Legal Entity: StoneX Financial Pte. Ltd.

Organization: StoneX Financial Pte. Ltd.

Reports to: Head of Products - Platforms and Acquisition - China

Company Overview:

Connecting clients to markets – and talent to opportunity

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.

Business Segment Overview:

Retail: Empower individual investors – and yourself – in the world of retail through a range of different financial products rooted in innovation and market intelligence. From FX and CFDs to precious metals, master an exciting world of wealth management tools.

Position Purpose:

As a digital experience manager, you will manage and support company’s self-direct trading brand (Forex.com) digital marketing operation across asia pacific region, responsible for planning and executing digital marketing strategies in-line with business growth objectives.

The job requires focus on improving client’s digital experience through various tactics such as marketing campaign management, banner designs, website and paid acquisition landing page designs, client’s onboarding journey experience, this job requires leverage your expertise to identify emerging opportunities and adapt strategies accordingly, keeping the business ahead of the curve.

Primary duties will include: 

• Lead the definition of the digital marketing strategy, identify client’s acquisition opportunities with planning and execution, enhance user journey though our website, and client’s customer experience by client segments, platforms and trading products
• Act as the marketing product owner for interactions across internal function teams to ensure the digital marketing initiatives delivered in an effective and efficient manner
• Work closely with internal team or external vendors to support digital collateral production to meet business requirements, including website pages, new landing pages, content, imagery and user interfaces with the website
• Creates client journey maps through first-hand experience of our websites and platforms
• Researches best UX practices and industry trends
• Works closely with Website Editors and Regional business team members
• Learns how customer feedback tools are implemented on the website
• Working with cross-functional teams including client facing team, social and client engagement team, commercial management team to identify opportunities and focus on driving business results
• Develop and maintain processes, communicate roadmaps and tactical plans to all stakeholders including the regional management

To land this role you will need:

• Ecommerce, marketing, or equivalent degree level educated
• Solid e-commerce related marketing product owner/customer experience management experience at a similar level within digitally led marketing organisations
• Experience and familiar with morden digital marketing systems like Google Analytics, website CMS, Figma
• Proficiency in using analytics tools to measure and optimise performance
• Strong communication and collaboration skills to work effectively with cross-functional teams and external partners.
• Understanding of online trading (FX, CFD, Stocks trading) experience, with insights financial brokerage industry is preferred

What makes you stand out:

• Fast learner with data driven business sense
• Self-motivated
• Excellent writing, communication and organisational skills, with proficiency in the relevant software such as Microsoft Office Suite
• Problem solving skills and passion for result driven solutions
• Attention to detail
• Results driven/commercially orientated
• Proactive and goal orientated
• Ability to work to tight deadlines and to prioritise effectively

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