Connecting clients to markets – and talent to opportunity.

With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.

Position Purpose:

This is a perfect role for someone who would like to know better world of financial instruments and cryptocurrencies and is not afraid of challenges from existing and prospective customers.  

The purpose is to provide excellent and professional service including orders execution, dealing with complaints and answer trade related questions whilst keeping within the risk profiles.

Primary duties will include: 

Handle all client enquiries by telephone, chat and e-mail in a timely and professional manner. Types of enquiries include, but are not limited to, general questions about the products and trading platforms, account opening, funding status and procedures, trade investigations and trade management, and first-line support for the trading platforms.

• Learn and use proprietary software, trading platforms, systems and other offered products.
• Work with internal departments to address client issues.  This includes, but is not limited to, marketing, sales, compliance, treasury, operations, risk and IT. 
• Demonstrate a high level of knowledge of the product being traded.
• Execute trading transactions within the risk parameters as set by the relevant risk desks
• Monitor and transact all margin closeout transactions in line with the risk parameters as set by the relevant risk desks
• This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

To land this role you will need:

• Strong telephone, email and written communication skills required  
• Previous customer service or call center experience 
• Ability to handle multiple tasks and enquiries simultaneously 
• Ability to work in a fast paced environment; ability to work with team members (both in house and overseas), and independently, to address customer enquiries consistently 
• Excellent English and one additional language (German and Italian preferable)

What makes you stand out:  

• Experience with online trading is a benefit  
• Degree educated or equivalent  
• Previous Customer service experience, ideally within financial instruments or spread betting industry