Experience in first level IT customer support in the financial services domain for US / international clients, managing Prod applications and taking care of ticketing systems.

• Experience in first level IT customer support in the financial services domain for US / international clients (minimum experience 1 years). Experience in supporting SWIFT systems a plus.

• Experience in supporting mission critical systems where fast customer responsiveness is critical.

• Responsible for responding to monitoring alerts as well as customer support requests.

• Good written and verbal communication skills.

• Be able to handle several different product lines and allocate tickets to support staff accordingly.

• Ability to respond to email support requests as well as phone calls.

• Ability to manage the ticketing system and manage the defined SLA.

• Be able to escalate tickets according to procedure and maintain clear communication with clients and technical staff.

• Understand and implement procedures following documentation strictly.

• Office hours: Willing to work shifts and days as required to deliver a 24x7 support operation to clients.

Highigest Qualification needed would be B.E