Permanent, full-time, hybrid (3 days per week in Kraków office) 

Connecting clients to markets – and talent to opportunity

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, The StoneX Group is made up of four segments that offer endless potential for progression and growth.

Business Segment Overview: Empower individual investors – and yourself – in the world of retail through a range of different financial products rooted in innovation and market intelligence. From FX and CFDs to precious metals, master an exciting world of wealth management tools.

Position Purpose: As Associate Product Manager - Onboarding, you will be responsible for optimizing the end-to-end customer onboarding experience, defining solutions and collaborating on requirements to support new account conversion growth, increased operational efficiency, reduced client wait time, boosting client engagement and streamlining experience of operational staff.  This includes launching and enhancing software products and working closely with our engineering, product and customer service areas to define the right process to support our business needs.

Onboarding Product Management team bridges the technical and business worlds by working with Engineering, Design, Marketing, Customer Service, Sales, AML and Compliance to develop an effortless experience for new customers across a multitude of geographies and regulatory environments. In addition, Onboarding Product team makes sure that all key business success metrics are met and focuses on creating a better experience for Customer Service teams.

Primary duties will include:

• Manage and own the E2E development of new product features throughout the product life cycle.
• Document business requirements and translates them into system requirements and specifications.
• Work closely with technology teams and be a key part of the agile development process.
• Design details of end-to-end onboarding experience within applicable automated systems.
• Maintain backlog, roadmaps and effectively communicate the deliverables of the Onboarding teams to the wider business through regular internal communications.
• Investigate live client defects, collaborate with sprint teams and stakeholders to promptly resolve issues with our Onboarding platform.
• Acts as onboarding solutions and KYC processes subject-matter expert who represents onboarding team internally and externally.

To land this role you will need:

• 2-3 years of Product Management experience, preferably in KYC/AML/Compliance/Onboarding.
• Focus on understanding market and customer problems (the "why") before working on possible solutions (the "what").
• Collaborate with other Product Managers to understand our product strategy and your team’s role within.
• Proficient in working web customer-facing and back-end applications, making business decisions to lead sprint development teams.
• Fast learner with strong analytical and quantitative skills.
• Strong understanding of User Experience, Product Management and SDLC.
• Proficient in agile methodology, backlog management, and software development cycle (Research, Design, Build, Test, UAT, Release).
• Excellent written and verbal communication skills in Polish and English.

What makes you stand out:

• Ambitious and highly action-oriented mindset.
• Ability to influence decision without authority.
• Effective problem-solving abilities and a passion for developing creative, customer-oriented solutions.
• Empathetic approach, able to put oneself in the customer's shoes to better understand their needs.

Education / Certification Requirements:

• Bachelor's degree and/or equivalent experience in a field with a strong emphasis on client solutions technology.

Working environment: 

• Hybrid (2 days from home, 3 days from the office); our Cracow office will be moved to St. Mogilska 35 in May, 2024

#LI-Hybrid #LI-MA1