Permanent, full-time, hybrid (3 days per week in Kraków office) 

Connecting clients to markets – and talent to opportunity

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, The StoneX Group is made up of four segments that offer endless potential for progression and growth.

Business Segment Overview: Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies.

Position Purpose: The ServiceNow Platform Architect is pivotal in guiding the strategic evolution of our ServiceNow applications, balancing organizational objectives with technical innovation. This role demands expertise in architectural design, contributing to the development roadmap, and optimizing platform capabilities. Acting as a technical advisor and a bridge between stakeholders and the development team, the architect ensures solutions are both practical and aligned with business needs. With a comprehensive understanding of ServiceNow architecture, ITIL framework, and continuous engagement in platform advancements, this individual plays a crucial role in streamlining the development lifecycle and maintaining our position as a leader in leveraging ServiceNow technology. 

Technology Ecosystem:

• Front-End: JavaScript, CSS, and HTML 
• Architect: ServiceNow, especially ITOM & Discovery, ITSM Professional, Service Portal, CSM, Integration Hub

 Primary duties will include: 

• Strategic Architectural Leadership: Provide direction for the development of new and existing ServiceNow applications, ensuring architectural decisions are evaluated against organizational risks and benefits. Your role will be instrumental in identifying and recommending enhancements to the current ServiceNow architecture. 
• Technical Design and Documentation: Develop and maintain high-quality solution designs that serve as a blueprint for the development team. 
• Roadmap Contribution: Collaborate with the Product Owner to contribute to the product roadmap, translating strategic vision into actionable milestones and features. 
• Identify opportunities to optimize and leverage ServiceNow platform capabilities 
• Technical guidance: Provide technical guidance to the ServiceNow Technical Lead and development team. 
• Stakeholders Engagement and Support: Engage with business and technical stakeholders by providing technical insights, preparing, and demonstrating application and solution demos, and acting as a liaison between technical and non-technical teams. Your role will include assisting Business Analysts and the Product Owner in analysing business requirements for feasibility, system architecture compatibility, and business value. 
• Development Lifecycle Oversight: Ensure the entire platform SDLC conforms to development and security policies. 
• Continuous Learning: Maintain an in-depth, up-to-date understanding of ServiceNow's capabilities, limitations, and product developments, positioning yourself as a subject matter expert within the organization. 

To land this role you will need:

• Previous experience with ServiceNow is required. Typically, has at least 5+ years of related experience as a ServiceNow Architect and/or ITSM related role 
• ServiceNow certifications in ITSM, ITOM, CSM 
• You have in-depth and hands-on experience with implementing and maintaining ServiceNow solutions 
• You have in-depth understanding of ServiceNow architecture, especially ITOM & Discovery, ITSM Professional, Service Portal, CSM, Integration Hub;  
• You must possess a strong understanding of CMDB, CSDM and respective experience in implementing ITOM solutions (Event, Discovery, Service Mapping, etc.)  
• You know how to build Web Services integrations such as SOAP and REST APIs 
• You know how to design solutions using JavaScript, CSS, and HTML 
• You’re a great communicator, with the ability to communicate with audiences at all levels (e.g., Executive Management, Management, Technical Team Members)
• You have good understanding of ITIL framework 
• Experience with Agile and DevOps practices 

What makes you stand out: 

• ITIL Foundations V3 or V4 certifications nice to have 
• Related industry certifications highly preferred 

Working environment: 

• Hybrid (2 days from home, 3 days from the office); our Cracow office will be moved to St. Mogilska 35 in May, 2024

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