This is a key role which connects the client with all teams within the Global Payments Business – Trading, Sales, Operations, IT as well as correspondent banks.

The candidate will assist the global client services team with their day to day actives. 

• Work with Client Management team, Client Support team, Operations team, and Production support team in the Global Payments Business to help provide clients with accurately and timely support.
• Provide Clients with day to day support, including managing the support queue and initial triage.
• Develop a strong product knowledge and work with the global client services team to document and build the internal knowledge base.
• Ensure all client requests are responded to in a timely fashion.
• For complex investigations, escalate and engage appropriate members of the Client Management team to determine and arrive at resolutions.
• Work with the Global Client Services team on projects and initiatives within the team.
• Responsible for establishing successful relationships with all internal team.
• This list of responsibilities may not be all-inclusive and can be expanded to include other duties or responsibilities as needed
• Working in the Banking Team in Client Services

• Proficiency in Microsoft Office products including Excel.
• Self-reliant and confident working within a small team with exposure to key business stakeholders.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Excellent planning, organisational and time management skills.
• Communicating and coordinating work efforts with other employees and organisations.
• Excellent critical thinking/problem solving skills
• German or French language proficiency is Required
• 5 + years of experience
• Experience in the Banking sector pertaining to Global Payments is preferred